With all the buzz on STARS scores, premium increases, copay increases, and network access, we appreciate the JD POWERs report MA Health Plan Member Study
This study shows that even with membership growth of over 1.45 million this year, Medicare Advantage members are satisfied with their health plans efforts around medical cost management, coordination of care, plus seem to feel growing trust and dare we say loyalty. However, the members shared that clearer information about enrollment and benefits is needed. The members would like better communication, on-boarding, and simpler coverage information. Thank JD Powers for the 2018 Study. We needed some good news.